Peak Presences ("Peak Presences," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at peakpresences.com and our AI automation services, how we use it, and the choices you have.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Voluntarily
When you contact us, request a free AI audit, or use our services, you may provide:
- Full name
- Business name
- Email address
- Phone number (including mobile number)
- Website URL
- Monthly lead volume and other business details you share
- Form submissions and messages
- Appointment information, including requested times and booking details
- Communication preferences, including any SMS consent you provide
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including your browser type, device type, approximate location derived from your IP address, pages visited, referring URLs, and the date and time of your visit. This information is used to operate and improve the website.
Cookies, Local Storage, and Similar Technologies
Our website does not currently set tracking cookies or use advertising or analytics pixels. To help protect the contact form from automated abuse and duplicate submissions, we use your browser's session storage to store a limited, anonymous submission count and timestamp. This is cleared when you close your browser and is not shared with third parties. Third-party services we use to deliver our services (such as CRM and messaging providers) may set their own cookies as part of their own services; consult those providers' policies for details.
If we add analytics or other tracking technologies in the future, we will update this section and provide an appropriate consent option where required by applicable law.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and requests
- Provide and deliver our AI automation services
- Schedule consultations and appointments
- Provide customer support
- Send transactional communications, such as appointment confirmations and reminders
- Send marketing or promotional communications only when you have provided appropriate consent
- Operate, maintain, and improve our website and services
- Prevent fraud and protect the security of our systems
- Comply with applicable legal obligations
3. SMS and Mobile Information
If you provide your mobile number and explicitly consent to receive SMS messages, we may send you text messages related to your inquiry, consultation, appointments, services, and—only if you separately authorize it—promotional messages.
Peak Presences does not sell, rent, or share SMS opt-in information, mobile phone numbers, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.
We may share SMS and mobile information with service providers and processors when necessary to operate the messaging service, such as telecommunications providers, CRM systems, hosting providers, and messaging infrastructure providers. These providers are subject to appropriate limitations and are only permitted to use your information to provide services on our behalf.
Message frequency may vary. You should expect to receive messages only as reasonably necessary for the service or communications you have requested.
Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.
- To opt out, reply STOP to any message to unsubscribe from SMS messages.
- For assistance, reply HELP to any message.
Opting out of SMS messages does not necessarily prevent you from using other Peak Presences services. For questions about SMS, contact us at [INSERT BUSINESS SUPPORT EMAIL].
4. Service Providers and Processors
We work with third-party service providers to operate our website and deliver our services, including CRM, messaging, hosting, and analytics providers. These providers may access or process your information only to perform services on our behalf and are obligated to protect it.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for as long as required to document the consent you provided and to meet applicable legal requirements.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission or electronic storage is completely secure. See our Security & Data Protection page for more information.
7. Your Privacy Choices
You have the following choices regarding your information:
- SMS: Reply STOP to opt out of SMS messages at any time, or contact us to opt out.
- Email marketing: Use the unsubscribe link in any marketing email or contact us.
- Access and correction: You may request access to or correction of your personal information by contacting us.
- Deletion: You may request that we delete your personal information, subject to legal retention obligations.
8. Children's Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review it periodically.
10. Contacting Peak Presences
If you have questions about this Privacy Policy or our privacy practices, please contact us at [INSERT BUSINESS SUPPORT EMAIL] or through our contact page.