These Terms & Conditions ("Terms") govern your use of the Peak Presences website at peakpresences.com and the AI automation services provided by Peak Presences ("we," "us," or "our"). By accessing our website or using our services, you agree to these Terms.
1. Acceptance of Terms
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our website or services.
2. Description of Services
Peak Presences is an AI automation agency that helps local service businesses modernize their lead generation. Our services may include lead response automation, missed-call text-back, appointment booking automation, CRM automation, AI chatbots, follow-up and nurture campaigns, and related business automation. Specific services provided to any client are defined in a separate agreement or proposal.
3. Website Use
You may use our website for lawful purposes only. You agree not to use the website in any way that could damage, disable, overburden, or impair it, or interfere with any other party's use.
4. User Responsibilities
You are responsible for the accuracy of the information you submit through our website, including contact forms and any details provided during a free AI audit request. You agree to provide truthful and current information.
5. Accuracy of Information Submitted
We rely on the information you provide. We are not responsible for errors or issues that result from inaccurate, incomplete, or outdated information you submit.
6. AI and Automation Services
Our services involve automated systems that respond to leads, send messages, schedule appointments, and perform related tasks. Automated outputs may not always be perfect. Results depend on many factors, including your industry, lead quality, implementation, configuration, and third-party platforms. We do not guarantee specific revenue, lead generation results, AI performance, appointment counts, response times, conversion rates, or other business outcomes.
7. Third-Party Platforms and Integrations
Our services often connect with third-party platforms such as CRMs, calendar systems, phone providers, messaging providers, and website platforms. We do not control these third parties and are not responsible for their availability, performance, or changes to their services. You are responsible for maintaining your own accounts and credentials with third-party platforms.
8. Intellectual Property
All content on this website, including text, graphics, logos, and design, is owned by or licensed to Peak Presences and is protected by intellectual property laws. You may not reproduce or distribute our content without permission.
9. Prohibited Use
You agree not to:
- Use our website or services for any unlawful purpose
- Submit false, misleading, or fraudulent information
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the website
- Send unsolicited communications through our systems
10. Availability of Services
We strive to keep our website and services available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of our services at any time.
11. Disclaimers
Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that our services will be error-free, uninterrupted, or produce any specific result. AI and automation tools may produce inaccurate or unexpected output.
12. Limitation of Liability
To the maximum extent permitted by law, Peak Presences shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, leads, customers, or profits, arising from your use of our website or services.
13. Indemnification
You agree to indemnify and hold harmless Peak Presences from any claims, damages, or expenses arising from your misuse of our services, your violation of these Terms, or your infringement of any third-party rights.
14. Changes to Services
We may update, modify, or discontinue services at any time. We are not liable to you or any third party for any modification or discontinuance of services.
15. Changes to Terms
We may revise these Terms from time to time. We will post updated Terms on this page with a revised "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated Terms.
16. Termination
We may suspend or terminate your access to our website or services if you violate these Terms. You may stop using our services at any time.
17. Governing Law
These Terms are governed by the laws of [INSERT GOVERNING LAW JURISDICTION], without regard to conflict-of-law principles. You agree to the jurisdiction of the courts in that jurisdiction for any disputes arising from these Terms.
18. Contact Information
For questions about these Terms, contact us at [INSERT BUSINESS SUPPORT EMAIL] or through our contact page.
19. SMS Messaging Terms
The SMS messaging program is operated by Peak Presences.
If you explicitly opt in to receive SMS messages, you may receive messages such as:
- Inquiry responses
- Consultation or appointment communications
- Appointment confirmations
- Appointment reminders
- Customer support messages
- Service updates
- Follow-up communications
- Promotional or marketing messages only when separately authorized
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe from SMS messages. After you opt out, you may receive a confirmation message. Marketing messages will not continue unless you legitimately opt in again.
Reply HELP for assistance.
Opting out of SMS does not necessarily prevent you from using other Peak Presences services.
Carriers are not liable for delayed or undelivered messages.
For more information about how we handle your mobile information, see our Privacy Policy. SMS consent is never automatically granted by submitting a standard contact form; it must be explicitly provided.